Refund policy
Mowelli Return & Warranty Policy
At Mowelli, we want you to love your chairs as much as we do. If something isn’t quite right, here’s how we handle returns and warranty claims:
1. Shipping Damage – Report Within 3 days
Please inspect your order upon arrival. If your chair arrives damaged due to shipping, you must notify us within 3 days of delivery. Send an email to support@mowelli.com with photos of the damage, the packaging, and your order number. Claims submitted after this period may not be eligible for compensation.
2. Return Policy
60 days policy for chairs
Changed your mind regarding the chairs? No problem! You can return your chair within 60 days of delivery, provided it is in its original packaging. If you choose to return with our shipping carrier, we cover half of the costs. Please find your country's return rates below. For other countries, please contact support@mowelli.com.
| Region | Return shipping / Chair | Return shipping / Pillow |
|---|---|---|
| BeNeLux | 20€ | 5€ |
| DE, FR, AT, DK | 27,5€ | 5€ |
| ES, PT, IT | 39,5€ | 5€ |
Original shipping costs are not refunded.
Please be sure to pack the chair carefully in its original packaging when returning it to avoid damage during transit.
14 days policy for pillows.
To initiate a return or submit a claim, please fill in our form: https://mowelli.com/pages/returns-claims-form. We will reach out to you!
Please note: Sale, stock and Re-seat orders are not eligible for return.
3. 2-Year Production Warranty
We stand by the quality of our chairs, which is why we offer a 2-year warranty covering manufacturing defects. This warranty does not cover normal wear and tear, improper use, or accidental damage. We believe in the durability and craftsmanship of our chairs, and this warranty reflects our commitment to your satisfaction.
If you experience an issue, reach out with photos and a description of the defect.
4. No Return on Sales or Stock Sales
Please note that we do not accept returns on sale or stock sale items.
5. Refunds
Once we’ve received and inspected your return, we’ll notify you if your refund was approved. If approved, the refund will be processed to your original payment method within 10 business days. Please remember, it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at support@mowelli.com.
For any questions, feel free to contact us—we’re here to help!