We ship to the following EU countries:

• Benelux: 13.50€ per chair / 2.50€ per pillow (1-2 working days for in-stock items)
  
• DE, FR, AT, DK: 18.50€ per chair / 2.50€ per pillow (3-4 working days for in-stock items)
  
• ES, PT, IT, PL: 26.50€ per chair / 2.50€ per pillow (3-4 working days for in-stock items)

Pick-up is only possible in Nazareth, BE. Please schedule your pick-up appointment via this link.

We also ship to other countries in Europe; shipping costs are available on request. Please contact us via support@mowelli.com.

Note: We do not ship to overseas territories.

Pick-up is only possible in our warehouse in Nazareth, BE.
You can pick up your order on Wednesday evening or Saturday morning on appointment.
Please schedule your pick-up appointment via this link.

On the product page per chair you can check if your favorite chair is on stock.
If not available, the estimated delivery time is indicated. You can already order unavailable chairs to have them reserved for you.
If anything is unclear, please contact us via support@mowelli.com, happy to help!

If your products are in stock, your order will be delivered in:

Benelux: 1-2 working days
DE, FR, AT, DK: 3-4 working days
ES, PT, IT, PL: 3-4 working days

As soon as your order has left our warehouse, you’ll receive a track & trace link to follow the delivery.
If you ordered chairs that were not in stock, you can see an estimated delivery time on the website (product page), or in your order confirmation email.

If anything is unclear, please contact us via support@mowelli.com, happy to help!

You can find a copy of your invoice via the link in your order confirmation email.
If you wish to change or update billing information, please contact us via support@mowelli.com.

Yes sure! You can buy a gift card with standard amounts on our webshop here.
If you require a specific amount on the gift card, please contact us via support@mowelli.com.

60 days policy for chairs

Changed your mind regarding the chairs? No problem! You can return your chair within 60 days of delivery, provided it is in its original packaging. If you choose to return with our shipping carrier, we cover half of the costs. Please find your country's return rates below. For other countries, please contact support@mowelli.com.

14 days policy for pillows.

Return shipping costs

• BeNeLux: 20€/chair, 5€/pillow
• Germany, France, Austria, & Denmark: 27,5€/chair, 5€/pillow
• Spain, Portugal, Poland & Italy: 39,5€/chair, 5€/pillow

Original shipping costs are not refunded. 

Please be sure to pack the chair carefully in its original packaging when returning it to avoid damage during transit.

To initiate a return or submit a claim, please fill in our form: https://mowelli.com/pages/returns-claims-form. We will reach out to you!  

Please note: Sale, stock and Re-seat orders are not eligible for return. Check our return policy for a complete overview.

You are more than welcome to come and test our chairs in one of our testpoints on 8 locations (BE & NL)!

A selected range of chairs is presented at all locations.
At our locations in Antwerp, Bruges, Nazareth warehouse and Amsterdam, a Mowelli ambassador will be happy to help and advise! Here we work on appointment only.

Summer '26: Zand X Mowelli popup @Knokke
This summer we also invite you to come and check our chairs in Knokke! (Zeedijk 654)
No appointment needed, open between 10AM - 6 PM on Public holidays, weekends and all week during holiday season.

The Paintfactory stores in Hasselt, Roeselare and Nazareth you can visit during their opening hours:
Mon- Fri: 8.30 - 12 AM and 13 - 17.30 PM | Sat: 9 AM - 14 PM, no appointment needed!
No Mowelli member will be present here, but take your time to sit and test the chairs.

Please reach out to support@mowelli.com to check if your dream chair is at one of these locations.
For more information and booking appointments, take a look at our Testpoints page.

Are you an (interior) designer or an architect, looking for chairs for your projects? Great! We would love to get you on board. Please sign up and fill out our contact form on our professionals page, or reach out to sales@mowelli.com to see how we work.

You can find out more about our Mowelli B2B Members program here.

We don't organise stock sales, but we want to inform you about Re-Seat by Mowelli!

Re-seat is a concept where you can shop Mowelli chairs with small imperfections at a friendlier price. Same charm, slightly different story.

Follow us on Instagram, @reseat.mowelli, for updates or check out our We Care page!

Sometimes it happens that due to transportation or production mistakes, your chair arrives damaged.

We take this very seriously: we need to check what happened and act fast to take the necessary steps with our partners. Therefore we ask you to inform us about the damage within 3 days after receiving the chairs. We kindly ask to check your goods when you receive them. We will do our very best to find the most correct solution!

IMPORTANT: If the delivery company arrives and the chairs or packaging show visible damage, please do not accept the shipment. Inform the delivery driver immediately and ensure that they officially record the damage at the time of delivery.

For reporting a damage, please fill out the claims form via this link!

No worries, this can happen as chairs come in rather big parcels. They take a lot of space in transport and sometimes our shipping partner has to split the order. They'll simply arrive the day after.
You can always open your 'Track & Trace' again, to see what the status of the delivery of the missing box is. If anything is still unclear, please reach out to support@mowelli.com.

Not all our chairs are made from of the same materials, so they require each a particular maintenance and care!
Please go check out the 'Maintenance and care' section at the bottom of each chair page on our website.